Refund & Return Policy

Last updated: November 12, 2026

At WoofDry, we want you to be happy with your purchase. This Refund & Return Policy explains how returns, refunds, cancellations and claims work for products bought from our online store.

WoofDry sells to customers in the United States and Canada. This policy applies without prejudice to any mandatory rights you may have under the consumer protection laws of your country, state or province.

1. Return window

WoofDry gives you 90 days from the date you receive your order to request a return for a change of mind, as long as the product meets the conditions in this policy.

To request a return, contact us within that window:

Email: woofdryinfo@gmail.com

Please include:

• Your order number.
• The name used to place the order.
• The reason for the return.
• Photos of the product, when needed to review the request.

Please do not send any product back before receiving return instructions from WoofDry.

2. Return conditions

For a change-of-mind return to be accepted, the product must be:

• Unopened.
• Unused.
• In its original condition.
• In its original packaging, where applicable.
• Complete with all original accessories and parts.

Opened or used products

Once a product has been opened or used, we cannot accept a change-of-mind return or issue a change-of-mind refund.

This applies to voluntary returns where the product is simply no longer wanted, was bought by mistake, or the customer changed their mind.

This restriction does not apply when the product is defective, damaged, not working properly, not as described, or when the wrong item was sent, nor when applicable law gives you a right that cannot be excluded by this policy.

3. Change-of-mind returns

If you change your mind, no longer want the product, or ordered by mistake, you may request a return within 90 days of receiving your order, as long as the product is unopened, unused and in returnable condition.

In these cases, the direct cost of returning the item may be the customer's responsibility, where applicable law allows it.

The product must be sent back following the instructions provided by WoofDry.

4. Defective, damaged or incorrect products

If your product arrives defective, damaged in transit, or is not the item you ordered, please contact us as soon as possible:

woofdryinfo@gmail.com

To review the issue, we may ask for:

• Your order number.
• Clear photos of the product.
• Photos of the packaging.
• A description of the problem.
• Any other information reasonably needed to verify the issue.

After reviewing your case, we may offer an appropriate solution, which may include:

• A replacement product.
• Reshipping at no extra cost.
• Repair, where applicable.
• A full or partial refund.
• Any other remedy required by applicable law.

Having opened the product does not, by itself, prevent a claim for a defect, damage, shipping error or a product not as described.

5. Non-returnable items

Some products may be excluded from returns due to their nature, hygiene, safety or legal requirements.

Where this applies, we will tell you before you complete your purchase.

These exclusions do not limit any mandatory legal rights you have as a consumer.

6. How to return a product

All returns must be requested and approved in advance by WoofDry.

Once we review your request, we will send you instructions, including the return address when a return is needed.

Please do not send products to any address that was not given to you directly by our team.

The return address may vary depending on the product, the destination country or the logistics center handling your order.

Products sent back without prior approval may take longer to process.

7. Return shipping costs

Change-of-mind returns

When a return is requested because the customer changed their mind, ordered by mistake or no longer wants the product, the customer may be responsible for the direct cost of return shipping, where applicable law allows it and the customer has been informed.

Defective, damaged or incorrect products

If the product is defective, arrives damaged, or you received the wrong item, WoofDry will handle the solution and cover the reasonable costs required by law.

8. Exchanges

WoofDry does not guarantee direct product exchanges.

If you would like a different product, contact us and we will let you know the available options.

Where applicable, we may ask you to return the original product before sending a new one.

9. Order cancellations

If you want to cancel an order, contact us as soon as possible:

woofdryinfo@gmail.com

We will try to cancel the order before it starts being prepared or shipped.

Once the order is being processed or has shipped, it may no longer be possible to cancel it.

In that case, you may request a return where applicable under this policy and applicable law.

Any mandatory cancellation rights you have as a consumer take precedence over this section.

10. Shipping and delivery times

WoofDry ships to the United States and Canada.

The maximum estimated delivery time is 31 business days from order confirmation (United States: 22 to 31 business days; Canada: 7 to 13 business days), unless a different time is clearly shown before you complete your purchase.

Delivery times may vary depending on the destination and on transport and logistics factors.

Things that can affect delivery times include:

• Customs processing.
• Import inspections.
• Weather conditions.
• High demand.
• Carrier issues.
• Logistics restrictions.
• Extraordinary circumstances beyond our control.

Delivery times are estimates and should not be taken as a guaranteed delivery date, unless applicable law says otherwise.

11. Delayed or undelivered orders

If your order is well past the estimated delivery time, or tracking has not updated for a long period, please contact us:

woofdryinfo@gmail.com

We will look into the shipment and, depending on the circumstances, may offer a solution such as:

• An investigation with the carrier.
• Reshipping the order.
• A replacement product.
• A refund, where applicable.

This section does not limit any rights you may have under applicable law.

12. Orders marked as delivered

If tracking shows your order as delivered but you can't find it, we recommend first checking:

• That the address you entered at checkout is correct.
• Whether someone else in your household received the package.
• Your mailbox, front desk or usual delivery spot.
• Any instructions left by the carrier.

If you still can't find your order after these checks, contact us at:

woofdryinfo@gmail.com

We will review the situation and decide on the right solution based on the circumstances and applicable law.

13. Refunds

Once we receive and inspect a return, we will let you know whether your refund has been approved or rejected.

Change-of-mind refunds

Change-of-mind refunds are only available when the product meets the conditions in this policy.

The product must be unopened, unused and in returnable condition.

If the product has been opened or used, we cannot approve a change-of-mind refund, unless applicable law grants a right that cannot be excluded.

Refunds for defective, damaged or incorrect products

If the product is defective, arrives damaged, or you received a different item than the one you ordered, contact us to request a solution.

After reviewing your case, we may offer:

• A replacement.
• Reshipping.
• A full or partial refund.
• Any other remedy required by applicable law.

In these cases, having opened or used the product does not, by itself, prevent a claim when there is a defect, damage, shipping error or a product not as described.

Refund processing

Approved refunds are issued to the original payment method, unless applicable law allows or requires a different method.

Approved refunds are normally processed within 10 business days.

The time it takes for the money to appear in your account depends on your bank or payment provider.

If more than 15 business days have passed since we confirmed your refund and you still haven't received it, contact us at:

woofdryinfo@gmail.com

14. Your legal rights

Depending on where you live, you may have specific legal rights regarding cancellations, returns, refunds, defective products, warranties and product conformity.

In some jurisdictions, consumers have additional rights that cannot be excluded by a store policy.

Nothing in this Refund & Return Policy is intended to exclude, limit or replace any mandatory rights you have as a consumer under applicable law.

If this policy conflicts with a mandatory legal right, that right prevails to the extent required by law.

15. International sales

WoofDry sells to customers in the United States and Canada.

Depending on the destination, specific consumer protection rules, taxes, duties, import fees or other charges may apply.

Orders may be prepared, handled or shipped by third-party logistics and fulfillment partners.

Return times and procedures may vary depending on the destination country and the logistics center involved.

16. Contact

For any question about returns, refunds, cancellations, damaged, defective or incorrect products, or undelivered orders, contact us at:

WoofDry

Email: woofdryinfo@gmail.com

Please include your order number so we can help you faster.

Last updated: November 12, 2026