Terms of Service

Last updated: November 12, 2026

Welcome to WoofDry.

These Terms of Service govern your access to and use of our website, and the purchase of products offered through our online store.

By accessing our website or making a purchase, you agree to these Terms of Service. If you do not agree with any of them, please do not use our site or make purchases through it.

These terms apply without prejudice to any mandatory consumer rights you may have under the laws of your country, state or province.

1. Store information

This online store operates under the trade name WoofDry.

Email: woofdryinfo@gmail.com

Website: woofdry.com

If you need to contact us about a purchase, order, return or anything else, email us at:

woofdryinfo@gmail.com

2. Use of our website

By using our website, you confirm that you have the legal capacity to enter into contracts and make purchases under the laws of your jurisdiction.

You must not use our website to:

• Carry out illegal or fraudulent activities.
• Try to gain unauthorized access to our systems.
• Interfere with the operation of the website.
• Introduce malicious software, viruses or other harmful code.
• Use false information to place orders.
• Make purchases with the intent to commit fraud or abuse.
• Use our content for unlawful purposes.

We reserve the right to restrict or cancel accounts, orders or access when there are reasonable grounds to believe fraud, abuse, illegal activity or a breach of these terms has occurred, always respecting your consumer rights.

3. Product information

We try to provide accurate information about our products, including descriptions, images, features and prices.

However, images may differ slightly from the actual product due to lighting, screen settings, manufacturing or presentation.

The essential features of the product are those shown on its product page at the time of purchase.

If you receive a product that does not match its description or your order, you can contact us to request a solution under our Refund & Return Policy and applicable law.

4. Prices and availability

Product prices are shown in our online store and may change at any time.

A price change will not affect an order that has already been confirmed, except to correct an obvious pricing error or where applicable law allows otherwise.

We work to keep product availability up to date, but occasionally a product may sell out after an order is placed.

If we cannot fulfill an order due to lack of availability, we will let you know and, where applicable, refund the amount paid.

5. Orders

When you place an order, you are making a request to buy the selected products.

After checkout, you will receive an order confirmation at the email address you provided.

An order confirmation does not necessarily mean the order has shipped.

We reserve the right to refuse or cancel an order for a legitimate reason, including:

• An obvious error in the price or product information.
• Lack of availability.
• Reasonable suspicion of fraud.
• Incorrect payment information.
• Inability to deliver to the address provided.
• A breach of these Terms of Service.

If we cancel an order after receiving payment, we will issue the corresponding refund where applicable.

6. Customer information

You are responsible for providing correct and complete information when making a purchase.

This includes, among other things:

• Name.
• Delivery address.
• ZIP or postal code.
• City.
• Country.
• Email address.
• Information needed to process the order.

If you provide an incorrect or incomplete address and this causes a delay, return or failed delivery, we may ask for more information to try to solve the issue.

This does not limit your rights when the problem is WoofDry's responsibility or when applicable law says otherwise.

7. Payments

Payments are processed through the payment methods available at checkout.

By making a purchase, you confirm that you are authorized to use the selected payment method.

We do not directly store full payment card details when they are processed by third-party payment providers.

Payment providers may apply their own terms and privacy policies.

8. Shipping and delivery

WoofDry ships to the United States and Canada.

The maximum estimated delivery time is 31 business days from order confirmation (United States: 22 to 31 business days; Canada: 7 to 13 business days), unless a different time is clearly shown before you complete your purchase.

Orders may be prepared, handled and shipped by third-party logistics or fulfillment partners.

Delivery times may vary depending on the destination and on circumstances such as:

• Customs processing.
• Import inspections.
• Weather conditions.
• High demand.
• Carrier issues.
• Logistics restrictions.
• Extraordinary circumstances.

Delivery times are estimates and are not a guarantee of delivery on a specific date, unless applicable law says otherwise.

For more details, see our Shipping Policy.

9. Customs, taxes and import fees

International orders may be subject to taxes, duties, import fees or other charges set by the authorities of the destination country.

When these charges are not expressly included in the purchase price, they may be the recipient's responsibility to the extent allowed by applicable law.

WoofDry does not control customs decisions and cannot guarantee that an order will be exempt from taxes, inspections or import fees.

Tax and customs obligations vary by destination country.

10. Returns and refunds

Returns and refunds are governed by our Refund & Return Policy, which forms part of these Terms of Service.

As a general rule, WoofDry gives you 90 days from receiving your product to request a change-of-mind return, as long as the conditions in our policy are met.

Opened or used products cannot be returned or refunded for a change of mind, unless applicable law grants a different right.

This restriction does not apply to claims for products that are defective, damaged, incorrect or do not meet applicable legal requirements.

See our Refund & Return Policy for full details.

11. Defective or incorrect products

If you receive a defective, damaged or different product from the one you bought, contact us at:

woofdryinfo@gmail.com

We may ask for photos, order information or other data reasonably needed to review the issue.

Depending on the circumstances and applicable law, we may offer a replacement, reshipment, refund or other appropriate solution.

Nothing in these terms limits any legal warranties or mandatory consumer rights.

12. Intellectual property

All content on our website, including but not limited to:

• Logos.
• Trade names.
• Text.
• Photos.
• Designs.
• Graphics.
• Videos.
• Visual elements.
• Site layout and structure.

may be protected by intellectual property rights.

You may not copy, reproduce, modify, distribute, sell or commercially use our content without prior permission, except where applicable law expressly allows it.

WoofDry and any associated logo belong to their respective owners.

13. User content

If our site allows users to post reviews, comments, photos or other content, you are responsible for the content you post.

You must not submit content that:

• Is illegal.
• Is fraudulent.
• Infringes the rights of others.
• Contains other people's private information without permission.
• Is offensive, threatening or abusive.
• Contains malware or harmful code.

By posting content, you confirm that you have the necessary rights to do so.

14. Third-party links

Our website may contain links or references to websites, services or platforms run by third parties.

WoofDry does not necessarily control those sites and does not guarantee their availability, content, security or operation.

Use of third-party services may be subject to their own terms and policies.

15. Third-party providers and services

To run our store, we may use third-party providers for certain services, including payment processing, hosting, analytics, marketing, customer support, logistics, storage and delivery.

These providers may process certain information needed to deliver their services under their own terms and policies.

Using third parties does not remove WoofDry's obligations to consumers under applicable law.

16. Errors and inaccurate information

Our website may occasionally contain typos, inaccuracies or omissions related to prices, availability, descriptions or product information.

We reserve the right to correct errors and update information when necessary.

If an obvious error affects an order you already placed, we will let you know and, where applicable, offer you the option to cancel the order and receive a refund.

17. Limitation of liability

To the extent permitted by applicable law, WoofDry is not liable for losses or damages resulting from circumstances beyond our reasonable control.

This may include certain service interruptions, natural disasters, conflicts, government restrictions, widespread transport problems or other extraordinary circumstances.

However, nothing in this section is intended to exclude or limit any liability that cannot legally be excluded or limited, including mandatory consumer rights and warranties.

WoofDry also does not intend to exclude liability for defective products where applicable law imposes mandatory liability.

18. Indemnification

To the extent permitted by applicable law, you agree to hold WoofDry harmless from claims, losses or costs arising from illegal or unauthorized use of our website, a breach of these Terms of Service, or content you provide that infringes the rights of others.

This section does not apply to the extent such indemnification is prohibited or limited by applicable consumer protection laws.

19. Suspension or termination of access

We may suspend or restrict access to our website when needed to protect our systems, prevent fraud, meet legal obligations or respond to a breach of these terms.

This does not affect orders already placed or your legal consumer rights.

20. Privacy

The handling of personal information provided through our website is governed by our Privacy Policy.

We recommend reviewing it to learn how we collect, use and protect personal information.

21. Changes to these terms

We may update these Terms of Service when needed to reflect changes in our services, business processes, legal requirements or other legitimate reasons.

The current version is the one published on our website.

Changes will not retroactively affect rights or obligations that arose before the change, unless applicable law allows or requires otherwise.

22. Governing law and consumer rights

These Terms of Service are interpreted under the law applicable to the operation of our store and our relationships with customers.

If you buy from a country, state or province that grants mandatory consumer protection rights, those rights continue to apply.

Nothing in these Terms is intended to exclude, limit or replace any mandatory legal rights you have as a consumer.

If any provision of these terms conflicts with a mandatory consumer law, that provision applies only to the extent permitted by law, and the rest of the terms remain in effect.

23. Severability

If any provision of these Terms of Service is found invalid, illegal or unenforceable, it will be interpreted or modified to the extent needed to make it valid where legally possible.

The remaining provisions stay in effect to the extent permitted by applicable law.

24. Contact

If you have questions, complaints or need help related to these Terms of Service, contact us at:

WoofDry

Email: woofdryinfo@gmail.com

For order-related questions, please include your order number so we can help you faster.

Last updated: November 12, 2026