Shipping Policy

Last updated: November 12, 2026

At WoofDry, we ship to customers in the United States and Canada. This Shipping Policy explains how we process orders, estimated delivery times, order tracking and the conditions for international shipping.

The times and conditions in this policy apply without prejudice to any mandatory consumer rights you may have under applicable law.

1. Order processing

Once your order is confirmed, we start preparing your product for shipment.

Processing takes approximately 1 to 2 business days.

Once processing is complete, your order is handed over to the carrier to begin shipping.

Weekends and public holidays are not business days.

2. Estimated delivery time

After your order has been prepared and shipped, estimated transit time is:

• United States: 21 to 29 business days.
• Canada: 6 to 11 business days.

So the total estimated time from order confirmation to delivery, including processing and transit, is approximately 22 to 31 business days in the United States and 7 to 13 business days in Canada.

These times are estimates and may vary depending on the destination and on transport, logistics or customs circumstances.

Unless applicable law says otherwise, these times are not a guarantee of delivery on a specific date.

3. Where we ship

WoofDry currently ships to the United States and Canada.

Shipping availability depends on the address entered at checkout.

Available destinations may change due to logistics, legal, customs or transport restrictions.

If a destination isn't available at checkout, the order cannot be completed for that address.

4. Order tracking

WoofDry orders include tracking information whenever it is available for the shipping method used.

Once your order ships, we will email the tracking information to the address you provided at checkout.

Please note that tracking may take a few days to update after dispatch.

Tracking updates depend on the carrier's systems and procedures.

5. Shipping costs

Any applicable shipping cost is shown at checkout before you complete your order.

The cost may vary depending on:

• Destination country.
• Delivery address.
• Product purchased.
• Available shipping method.
• Weight or size of the order.

The shipping amount will always be shown before you finish your purchase.

6. Taxes, duties and import fees

International orders may be subject to taxes, duties, import fees, customs charges or other fees set by the authorities of the destination country.

When these charges are not expressly included in the final purchase price, they may be the recipient's responsibility to the extent allowed by applicable law.

WoofDry does not control customs decisions and cannot guarantee that an order will be exempt from taxes, inspections or import fees.

Customs rules and costs vary by country.

7. Delivery delays

We work to have every order delivered within the estimated time, but delays can happen due to transport, logistics or the authorities of the destination country.

Possible causes include:

• Customs delays.
• Import inspections.
• Weather conditions.
• High demand.
• Peak shopping seasons.
• Carrier issues.
• Transport restrictions.
• Logistics problems.
• Extraordinary circumstances beyond our control.

If there is a significant delay, you can contact us and we will check the status of your order.

This section does not limit any rights you may have under applicable law.

8. Orders past the estimated delivery time

If your order has not arrived after the total estimated time of 31 business days from order confirmation (United States) or 13 business days (Canada), contact us at:

woofdryinfo@gmail.com

Our team will review the available information and, when needed, open an investigation with the carrier.

Depending on the case, we may offer an appropriate solution, which may include reshipping, a replacement or a refund where applicable.

9. Lost packages

If you believe your order was lost in transit, contact us so we can review the tracking information and request an investigation from the carrier when appropriate.

Depending on the results of the investigation and the circumstances, we may arrange a reshipment, replacement or refund where applicable.

Your legal consumer rights are not affected by this procedure.

10. Incorrect delivery address

It is the customer's responsibility to provide a complete, correct and up-to-date delivery address at checkout.

If an incorrect or incomplete address provided by the customer causes a delay, return to sender or failed delivery, we may ask for more information to try to solve the issue.

When possible, and if the order can be recovered or redirected, we may offer options to complete delivery.

Additional costs caused by an incorrect address provided by the customer may be the customer's responsibility where applicable law allows.

This section does not apply when the error is WoofDry's or when applicable law says otherwise.

11. Orders marked as delivered

If tracking shows your order as delivered but you can't find it, we recommend first checking:

• That the address you entered at checkout is correct.
• Whether someone else received the package.
• Your mailbox or usual delivery spot.
• Your building's front desk, if applicable.
• Any instructions left by the carrier.

If you still can't find your order, contact us at:

woofdryinfo@gmail.com

We will review the available information and decide on next steps based on the circumstances.

12. Tracking with no updates

There may be periods during transit when tracking shows no new movement even though your order is still on its way.

This can happen during transfers between logistics centers, customs processing, or delays in the carrier's system updates.

If tracking stays unchanged for a long time, contact us and we will check the status of your shipment.

13. International delivery and customs

International orders may pass through several logistics centers and customs checks before reaching their destination.

Import procedures can cause delays that depend on the authorities of the destination country.

WoofDry does not control the inspection, processing or release times of customs authorities.

14. Damaged, defective or incorrect products

If you receive a product that is damaged, defective or different from what you ordered, contact us at:

woofdryinfo@gmail.com

These cases are handled according to our Refund & Return Policy and your rights under applicable law.

15. Contact

If you have questions about the shipping or delivery of your order, contact us at:

WoofDry

Email: woofdryinfo@gmail.com

Please include your order number so we can find your order faster.

Last updated: November 12, 2026